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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Adam Acker

Adam Acker

September 27, 2026

5  out of  5
rating by Adam Acker
"Craig was absolutely outstanding throughout our flooded basement claim.

Dealing with a major issue like that was incredibly stressful, but Craig made the entire process so much more manageable. He was responsive, reassuring, knowledgeable, and always available to answer our questions and guide us through the next steps.

Having someone we could trust who genuinely cared and stayed on top of everything made a huge difference for our family. We’re extremely grateful for Craig’s help and couldn’t recommend him more highly.

Obviously, special thanks to Hannah, too. We all know she’s the glue that keeps things moving forward at Craig Mathews State Farm!!"
We responded:
"Adam, we’re grateful our team could be there for you during such a stressful situation with your flooded basement claim. Hannah’s responsiveness and knowledge clearly made a difference, and we’ll be sure to pass along your special thanks to her! Thanks for trusting our team when you needed us most."
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Salvatore Falco

September 25, 2026

5  out of  5
rating by Salvatore Falco
"Craig and his staff have been extremely professional and responsive to me and my insurance needs. With my past insurance companies, I felt I was just another number. This is not there case with Craig and his staff of State Farm. I feel like a friend and very comfortable. I would recommend them to all without hesitation."
We responded:
"Hi Salvatore! Thank you so much for your thoughtful feedback! It’s fantastic to hear that the team has made you feel valued and comfortable with your insurance needs. We really appreciate your recommendation and can’t wait to continue supporting you!"
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John Zdon

September 25, 2026

5  out of  5
rating by John Zdon
"In today’s world of electronics we all know how frustrating that can be. It was so nice to physically walk into an office, be greeted and sit down with a human and have a face to face meeting. My questions were answered and guidance was given. Immediately I felt a level of trust and comfort from this agency."
We responded:
"John, knowing you felt comfortable and supported during your visit means a lot to our team! We want every customer to feel heard and confident when they walk through our doors, so it’s wonderful to know our team was able to provide the guidance you needed. Thanks for taking the time to share your experience with us!

"
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Grant Kester

September 9, 2026

5  out of  5
rating by Grant Kester
"Craig and his team are always responsive, helpful and professional. Very easy to work with this group. I’ve been happy with them for years!"
We responded:
"Grant, it's wonderful to hear that the team has been responsive and helpful over the years! We're so grateful for your continued trust in our agency and are always here to assist with your insurance needs."
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Kaitlyn

September 2, 2026

5  out of  5
rating by Kaitlyn
"Very responsive and great communication! The staff always follows through with any requests that I have as well"
We responded:
"Kaitlyn, it means a lot to know you’ve been able to count on our team to stay responsive and keep communication easy! We know having a team that gets back to you and keeps things moving can make all the difference. Thanks for trusting us with your insurance—we’re always here whenever you need us!"
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Hayden Cochran

September 2, 2026

5  out of  5
rating by Hayden Cochran
"Craig and Hannah do a fantastic job with their State Farm Agency. They are always helpful, easy to reach, respond promptly, and help me out often., We have all our insurance with them, and I feel great about their work. If you are thinking of switching, then I highly recommend move your policies to here....I did....after decades with Nationwide and very poor service."
We responded:
"Hayden, thank you for the thoughtful recommendation and for trusting our team with all your insurance needs! Making a switch can feel like a big change, so it means a lot to know our team made the transition feel positive with helpful and responsive service. We truly appreciate you choosing us, and we’re always here whenever you need a hand with your coverage!"
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Maureen

August 24, 2026

5  out of  5
rating by Maureen
"Brendan had great customer service. Very kind and so easy to work with. Helped explain every step. Significantly lowered my insurance rate as well"
We responded:
"Maureen, finding helpful service and meaningful savings in one experience is always a win! We’re pleased Brendan made everything easy to understand while helping you lower your insurance rate. Thanks for sharing your experience with us—we’re here whenever you need a hand!"
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Kathy Mathews

August 19, 2026

5  out of  5
rating by Kathy Mathews
"Craig and his staff did an excellent job of giving us the best options for life insurance coverage. Hannah was also instrumental in follow up to ensure we had all our questions answered. Outstanding service."
We responded:
"Kathy, your review means so much to our team! Life insurance can come with plenty of questions, so we’re glad Hannah and the team took the time to go through your options with you. Whenever you need help, we’ll be here."
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Brittany Medvetz

August 12, 2026

5  out of  5
rating by Brittany Medvetz
"Melanie was a pleasure working with! Made it so easy switching insurances and helped me save money!"
We responded:
"Thank you for the kind review Brittany! I am happy to hear Melanie was helpful and make the process easy."
Profile photo of Kirsten Mousley

Kirsten Mousley

July 17, 2026

5  out of  5
rating by Kirsten Mousley
"Brendan was super helpful! The process of adding a new car was quick and easy."
We responded:
"I'm so happy to hear that Brendan was able to assist you with adding your new vehicle! Call us anytime, we're here to help!"
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Mary Cramer

July 16, 2026

5  out of  5
rating by Mary Cramer
"Has been great so far. They go over everything thoroughly."
We responded:
"Thank you for the review! We appreciate your business and look forward to working with you for years to come. If you ever need anything we're just a phone call away! "
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Ryan Robbins

July 13, 2026

5  out of  5
rating by Ryan Robbins
"Honest, knowledgeable, and responsive are three words I would use to describe Craig and his agency. They are very organized and clear when expaling/detailing the coverages and next steps and I would highly recommend to anyone looking for a premier agent/agency!"
We responded:
"Thank you so much for the kind words! I really appreciate your trust and recommendation. It means a lot to hear that you found the process seamless.

If anything, ever comes up or you need adjustments along the way, I’m always here to help."
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Jess Bays

July 2, 2026

5  out of  5
rating by Jess Bays
"I highly recommend Brendan. He spent the time to put me in the best plan. Always available. By far the best agent I've work with!"
We responded:
"We are thrilled to were satisfied with Brendan and our teams customer service! Feel free to call anytime, we're here to help! "
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Brian Noble

June 28, 2026

5  out of  5
rating by Brian Noble
"Craig and Hannah are both absolutely great to deal with. Very easy to get a long with, very easy to deal with it. Best costumer service I’ve received in a very long time. If you’re looking for any kind of insurance, this is the place to come"
We responded:
"Thank you so much for the wonderful review. Hannah and I truly appreciate your kind words. We’re glad you found the process easy and received the kind of service we aim to provide. If you ever need anything, we’re always here to help—thanks for choosing our agency!"
Profile photo of matthew noble

matthew noble

June 28, 2026

5  out of  5
rating by matthew noble
"I’ve had a great experience with Craig and the team at State Farm!!Their customer service has always been friendly, knowledgeable, and quick to help whenever I’ve had questions. The process has been straightforward, and it’s reassuring to know I have an insurance company that’s easy to work with. Highly recommend!"
We responded:
"We appreciate your feedback! Thank you for taking time out of your day to let us know that you're happy with our customer service! If you ever need anything, we're just a phone call away!"
Profile photo of Stephanie Firing

Stephanie Firing

June 25, 2026

5  out of  5
rating by Stephanie Firing
"We were previously with a different agency before we transferred to Craig Matthews. The difference in service has been night and day! Hannah has been the best agent we have ever dealt with. We have had a few claims that she has helped us with and she has gone above and beyond to make sure we get the best results. Hannah has always been kind and courteous both on the phone and in person. We are so happy we switched agents and we highly recommend this agency!"
We responded:
"Thank you so much for your kind words!

We’re genuinely thrilled to hear about your experience after switching to Craig Mathews, and I’m especially glad that Hannah has made such a positive difference for you. It means a lot to know she’s been responsive, supportive, and gone the extra mile to help with your claims and deliver the best possible results.

We appreciate your trust and your recommendation—thank you again for taking the time to share your feedback. If there’s ever anything you need, we’re here for you."
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Brandon Schaller

June 16, 2026

5  out of  5
rating by Brandon Schaller
"Highly recommend Brendan, great service from the whole office."
We responded:
"Thank you for your review! I'm glad Brendan and our entire could assist with your insurance needs! Call us anytime"
Profile photo of Babyface

Babyface

June 9, 2026

5  out of  5
rating by Babyface
"He helped us get homeowners insurance and a better auto insurance"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Betty Linko

Betty Linko

May 28, 2026

5  out of  5
rating by Betty Linko
"Highly recommend Craig and his office for your auto and homeowners needs. We updated my polices with ease and I have a better understanding of my coverage. Very personable and comfortable environment."
We responded:
"Hi Betty! It was a pleasure meeting you, and I’m glad we had the chance to review your coverage and ensure you’re properly protected. Please feel free to call us anytime—we’re always happy to help."
Profile photo of David Krempasky

David Krempasky

May 22, 2026

5  out of  5
rating by David Krempasky
"Very helpful. Quick turn around on claim. Offered help and information at every step."
We responded:
"Hi there, thank you for your wonderful review! I’m glad we could provide quick turnaround on your claim and offer help and information at every step. We truly appreciate your trust!"
Profile photo of Priscilla Kinzie

Priscilla Kinzie

May 21, 2026

5  out of  5
rating by Priscilla Kinzie
"This State Farm office was easy to find, presented nicely to the client, and the employees were personable and pleasant. Craig Mathews was great to work with. He was helpful in decision making. Highly recommend."
We responded:
"Thank you so much for the kind review and for recognizing our team. We’re glad you found our office easily, felt the presentation was presented well, and enjoyed working with our employees!"
Profile photo of Chris Wessel

Chris Wessel

May 21, 2026

5  out of  5
rating by Chris Wessel
"Fast and professional service, easy to deal with , knowledgeable. Would highly recommend if you are in need of insurance services"
We responded:
"Hi there—thank you for the wonderful review! We’re glad you experienced fast, professional, and knowledgeable service. It means a lot to hear we were easy to work with, and we truly appreciate your recommendation to others."
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Mike Pinciotti

May 20, 2026

5  out of  5
rating by Mike Pinciotti
"Working with Craig has been great. Always available and made the process smooth and easy!"
We responded:
"Appreciate the kind words Mike! Feel free to call our office anytime and we will get right on it! "
Profile photo of Ben Littler

Ben Littler

April 30, 2026

5  out of  5
rating by Ben Littler
"My previous business insurance co canceled my policy for no reason so I was in a bind. Olivia got me set up with a new policy in about an hour which was half the price of my old policy to boot. Fantastic service from everyone I spoke to. Highly recommended. Thank you Craig & team!!"
We responded:
"Thank you so much for the wonderful Google review! We appreciate you sharing your experience. I’m glad we could get you set up quickly and save you money!

Your trust means a lot to me and the team. If you ever need anything, we’re here to help."
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Eric LaRocca

April 29, 2026

5  out of  5
rating by Eric LaRocca
"Great experience - Olivia was a good sport. She and State Farm provided a quick painless proficient experience. This group seems to have a good energy flow in the work place."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience with Olivia. We truly appreciate your kind words about how quick, painless, and proficient the process was—and we’re glad you felt the positive energy in our workplace!"